All orders can be canceled until they are processed. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can contact us via support@groovyapparel.us to get step by step instructions.
If you received the wrong item you can request a refund or reshipment.
Please keep the shipping label in case of incidents.
Your refund or reshipment will not be approved in case your order did not arrive because of factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Bluebirdprintt (i.e. not cleared by customs, delayed by a natural disaster), please contact us for solution.
Requests for returns (ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT), exchanges or refunds must be made within 10 days of receiving your order. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We only replace items if they are defective, damaged or wrong measurements with our size chart.
Please keep the shipping label in case of incidents.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF